Finding the right conversational AI platform isn’t that easy. There are many options, each with different features, pricing, and integrations. But you need a solution that fits your business, provides real-time, natural interactions, and reduces costs while improving customer experience.

This guide covers the best conversational AI platforms in 2025, comparing their capabilities, pricing, and pros and cons to help you choose the right one for your needs. Let’s get started!

What Are Conversational AI Platforms?

Conversational AI platforms allow businesses to automate customer interactions through AI-driven chatbots and voice assistants.

These platforms use natural language processing, speech recognition, and machine learning to simulate human-like conversations. They help companies provide instant responses, reduce operational costs, and improve customer satisfaction.

Unlike basic chatbots with pre-set responses, advanced conversational AI platforms understand context, adapt to different customer queries, and handle complex conversations across multiple channels. They work on websites, mobile apps, messaging platforms, and even phone calls.

The best solutions go beyond text-based chats. Many now support real-time voice conversations, making them useful for call centers, customer service, and sales teams. These platforms can be used to handle customer inquiries, book appointments, generate leads, and even process orders—without human intervention.

Now that you know what conversational AI platforms are, let’s explore the key benefits they offer.

Benefits Of Conversational AI Platforms

Conversational AI platforms help businesses improve customer interactions, reduce costs, and streamline operations.

They offer automation and intelligence that improves customer support, sales, and internal processes. By using AI-powered chatbots and voice assistants, businesses can scale their communication without compromising service quality.

• 24/7 Availability. AI chatbots and virtual assistants can handle customer inquiries at any time without human intervention.
• Cost Reduction. Automating customer service reduces the need for large support teams, cutting operational expenses.
• Faster Response Times. AI can instantly respond to customer queries, reducing wait times and improving satisfaction.
• Seamless Integration. Most platforms connect with CRM, IVR, and other business tools for a smooth workflow.
• Data-Driven Insights. AI collects and analyzes customer interactions to provide valuable insights for improving services.

So, now that you know why conversational AI tools are essential, let’s take a closer look at the top conversational AI tools.

Comparing The Best Conversational AI Platforms In 2025

Here’s a quick overview of top conversational AI platforms and how they stack up against each other:

Now, let’s take a closer look at each of these tools including their key features, pros, cons, and pricing.

1. Smallest AI - Best For Real-Time AI Voice & Conversational Agents

Smallest AI provides hyper-realistic AI voices and real-time conversational AI agents built for businesses looking to automate voice interactions at scale.

It combines Waves (AI-powered text-to-speech) and Atoms (real-time AI agents) to create a seamless voice automation experience. Whether you need real-time customer support, sales automation, IVR solutions, or AI-powered voiceovers, Smallest AI delivers high-quality AI speech with ultra-low latency.

Unlike traditional AI chatbots, Smallest AI focuses on natural-sounding voice AI, making conversations lifelike and engaging.

With instant voice cloning, mix-language comprehension, and workflow templates, businesses can create highly personalized AI agents in minutes. It supports 100+ voices in over 30+ languages, making it ideal for global businesses.

Key Features

• Waves- Human-like AI Voices: Generate high-quality AI voices in real-time with expressive tones and multilingual support. Perfect for IVRs, voice bots, and content creation.
• Atoms - Real-Time AI Agents: AI-powered voice agents that engage customers in real-time over calls, handling inquiries, bookings, and transactions.
• Workflow Templates: Pre-built AI agent templates for customer support, appointment scheduling, sales, and lead qualification, reducing setup time.
• Less than 100ms API Latency: Ultra-fast speech generation ensures real-time conversations without delays.
• Instant Voice Cloning: Create a high-quality AI voice clone with just 10 seconds of audio, ideal for branding and personalized experiences.

Pros and Cons

Pros:

• Real-time AI voice generation with studio-quality sound.
• Pre-built AI agent templates reduce implementation time.
• Supports 100+ voices in 30+ languages, enabling global customer engagement.
• Low-latency API allows seamless real-time interactions.

Cons:

• Requires API integration for advanced customization.

Pricing

Smallest AI offers flexible pricing plans:

• Free Plan: 30 minutes of ultra-high-quality AI voice generation per month.
• Basic Plan ($5/month): 3 hours of AI speech per month, API access, and one instant voice clone.
• Premium Plan ($29/month): 24 hours of AI speech, two instant voice clones, and higher API request limits.

Best For

Businesses needing real-time AI voice solutions for customer support, IVRs, voiceovers, and AI-powered phone agents. Ideal for call centers, sales teams, and media content creators who require high-quality AI-generated voices with near-human realism.

2. Cognigy - Best For Enterprise Contact Center AI

Cognigy provides an enterprise-level conversational AI platform designed for contact centers, customer service teams, and automated voice and chat interactions. It enables businesses to build AI-powered virtual agents that handle customer inquiries, automate workflows, and provide seamless AI-human collaboration.

This platform supports voice and chat AI agents, making it ideal for large enterprises looking to automate customer service at scale. It offers pre-built integrations with leading CRM and contact center platforms, making deployment easier for enterprise teams. However, its advanced capabilities require technical setup and customization.

Key Features

• AI Agent Manager: Drag-and-drop AI agent builder for designing conversational workflows.
• Voice Gateway: Turnkey AI voice solution for call centers, integrating with Amazon Connect, Genesys, Avaya, and NICE.
• Generative AI Support: Uses LLMs and NLP to enhance customer interactions and improve response accuracy.
• Multimodal AI: Supports chat, voice, messaging apps, and live agent handoffs.
• Knowledge AI: AI-driven knowledge base that powers automated responses with context awareness.

Pros and Cons

Pros:

• Built for large-scale enterprise contact centers.
• Advanced voice AI integration for phone-based customer interactions.
• Seamless CRM and CCaaS (Contact Center as a Service) integrations.
• Supports multi-channel customer engagement (chat, voice, messaging apps).

Cons:

• Requires enterprise-level IT and development resources for setup.
• Pricing is custom, making it less accessible for smaller businesses.

Pricing

Cognigy offers a custom pricing model based on business needs. Enterprises need to contact sales for a tailored quote.

Best For

Large contact centers, enterprises, and businesses needing scalable AI agents for voice and chat automation. Ideal for telecom, banking, healthcare, and high-volume customer service teams.

3. Yellow.ai - Best For AI-Powered Customer Engagement

Yellow.ai is an AI-first customer service automation platform designed for businesses needing highly personalized AI chat and voice interactions. It provides AI agents for voice, chat, and email automation, reducing manual customer support workload.

The platform is built for large enterprises looking to provide AI-driven customer engagement across multiple channels. It supports over 150+ integrations and 135+ languages, making it suitable for businesses with global customer bases. However, its enterprise focus means pricing is not as accessible for smaller teams.

Key Features

• VoiceX AI: Advanced AI voice agent for handling real-time customer queries and improving contact center efficiency.
• Omnichannel Support: AI agents operate on chat, email, WhatsApp, Facebook, and 30+ platforms.
• Agent Assist: AI-powered recommendations for human agents to speed up customer service.
• Sentiment Analysis: AI detects customer emotions and adjusts responses for better engagement.
• Enterprise-Level Security: HIPAA, GDPR, and SOC2 compliance, ensuring data protection.

Pros and Cons

Pros:

• Highly scalable AI chat and voice solutions for enterprises.
• Supports 135+ languages, making it ideal for global businesses.
• Integrates with 150+ enterprise platforms.
• Strong focus on security and compliance.

Cons:

• Requires enterprise-level implementation.
• No public pricing; businesses must request a quote.

Pricing

Yellow.ai operates on a custom pricing model. Businesses must contact sales for a quote based on their automation needs.

Best For

Enterprises looking for AI-powered customer engagement through chat, voice, and email automation. Best suited for banks, e-commerce, healthcare, and telecom companies needing scalable AI solutions with multi-language support.

4. Kore.ai - Best For AI-Powered Virtual Assistants

Kore.ai offers an AI-powered virtual assistant platform designed for businesses that need automated customer interactions across chat, voice, and digital channels. It enables companies to create and deploy conversational AI assistants that handle customer queries, automate workflows, and assist human agents.

The platform is built for enterprises that require advanced AI capabilities, including natural language processing, workflow automation, and AI-powered analytics. It provides pre-built solutions for industries like banking, healthcare, and retail. While Kore.ai offers a strong AI assistant framework, it requires a structured implementation process, making it more suited for large businesses with dedicated AI teams.

Key Features

• AI Virtual Assistant Builder: Drag-and-drop interface to create AI-powered chat and voice bots.
• Agent Assist: AI-driven suggestions that support human agents in real-time interactions.
• Multi-Channel Integration: Works across chat, voice, email, and messaging apps.
• Enterprise-Quality AI: Provides deep-learning NLP models for improved accuracy.
• Contact Center AI: AI-powered automation for customer support teams.

Pros and Cons

Pros:

• Advanced AI assistant capabilities for large enterprises.
• Pre-built AI models designed for specific industries.
• Supports both chat and voice AI automation.
• Seamless integration with CRM and enterprise systems.

Cons:

• Requires enterprise-level setup and customization.
• Custom pricing makes it less accessible for smaller businesses.

Pricing

Kore.ai follows a custom pricing model. Businesses need to contact the company for a quote based on their automation needs.

Best For

Enterprises needing AI-powered virtual assistants to handle customer service, sales, and IT support. Best for companies in banking, healthcare, and retail that require deep AI automation and integrations.

5. Boost.ai - Best For Scalable AI Chatbots

Boost.ai specializes in AI-driven chatbots designed to automate customer service for large businesses. It focuses on self-learning AI that can handle thousands of inquiries across multiple industries. The platform offers no-code bot building, making it easier for businesses to develop their own virtual assistants without technical expertise.

Boost.ai is a strong choice for companies needing high-volume chatbot automation with strong AI training capabilities. It supports customer self-service, internal AI agents, and agent assistance. While it provides a powerful chatbot framework, voice AI capabilities are limited compared to other platforms.

Key Features

• No-Code Chatbot Builder: Easy-to-use interface for building AI chatbots.
• AI Self-Learning: AI models improve based on past conversations.
• Multichannel Deployment: Supports chat on web, mobile, and messaging apps.
• Agent Assist: AI helps live agents by suggesting responses.
• Scalability: Handles high-volume customer service automation.

Pros and Cons

Pros:

• No-code chatbot creation makes implementation easier.
• AI models improve based on real conversations.
• Scales to handle thousands of customer interactions.
• Supports seamless human-agent handoff.

Cons:

• Focuses mainly on chat AI with limited voice support.
• Custom pricing may be expensive for smaller businesses.

Pricing

Boost.ai operates on a custom pricing model. Companies must request a quote based on their AI chatbot requirements.

Best For

Businesses looking for scalable chatbot solutions that handle high volumes of customer queries. Ideal for banks, telecom companies, and government agencies needing AI-driven self-service chat.

6. Sprinklr - Best For AI-Powered Customer Experience Management

Sprinklr provides an AI-powered customer experience platform that integrates social media, messaging, voice, and customer service automation into a single system. It helps businesses manage customer interactions across multiple channels while using AI to analyze customer sentiment and improve engagement.

The platform is designed for large businesses needing AI-driven customer engagement insights. It offers features like automated response recommendations, real-time sentiment analysis, and AI-driven customer support. However, its focus on customer experience management means it is more than just a conversational AI tool—it includes a broad range of AI-powered marketing and customer service capabilities.

Key Features

• AI-Powered Social Listening: Analyzes customer conversations across digital channels.
• AI Chatbots & Voice Bots: Automates customer service through chat and voice AI.
• Sentiment Analysis: Detects customer emotions to improve responses.
• Omnichannel Support: Works on social media, messaging apps, and live chat.
• Unified Customer Engagement: Combines marketing, sales, and customer service AI.

Pros and Cons

Pros:

• Provides AI-powered customer insights and sentiment analysis.
• Supports omnichannel engagement across social, chat, and voice.
• Helps businesses automate and improve customer service.
• Strong integration with enterprise marketing tools.

Cons:

• More focused on customer experience management than standalone AI chatbots.
• Custom pricing makes it harder to access for smaller businesses.

Pricing

Sprinklr offers custom pricing based on business needs. Companies must contact sales for a tailored quote.

Best For

Enterprises needing AI-powered customer engagement, social media management, and customer service automation. Best for brands, telecom companies, and e-commerce businesses managing large-scale customer interactions.

7. Aisera - Best For AI-Powered IT and Customer Support

Aisera provides an AI-driven IT service management (ITSM) and customer support automation platform. It focuses on automating help desk operations, ticketing systems, and AI-powered self-service solutions for businesses. 

The platform is designed to integrate with IT support tools and enterprise customer service workflows, reducing the workload on human agents while improving response times. This solution is best suited for companies looking to automate IT and HR service desks, customer support, and chatbot-driven self-service portals. 

Aisera’s conversational AI understands complex user queries, making it effective for resolving IT-related issues, automating service requests, and improving customer experience. However, it requires enterprise-level IT infrastructure for integration and may not be ideal for small businesses.

Key Features

• AI Service Desk: Automates IT service tickets and employee help desk requests.
• Conversational AI for Customer Support: Uses chatbots and voice AI to assist customers with common questions.
• Enterprise AI Integrations: Connects with Salesforce, ServiceNow, and Zendesk for seamless automation.
• Self-Learning AI: Improves over time by analyzing past conversations and user interactions.
• IT and HR Automation: Helps automate HR-related requests and IT troubleshooting processes.

Pros and Cons

Pros:

• Reduces workload on IT service desks and customer support teams.
• Integrates with enterprise IT systems for workflow automation.
• Self-learning AI improves over time for better accuracy.
• Supports chat and voice-based automation for IT and customer support.

Cons:

• Requires enterprise-grade IT infrastructure for deployment.
• Custom pricing model makes it less accessible for small businesses.

Pricing

Aisera follows a custom pricing model, meaning businesses must request a quote based on their needs.

Best For

Companies needing automated IT support, HR service desks, and AI-driven customer self-service solutions. Ideal for enterprises using ServiceNow, Salesforce, or Zendesk for IT and customer support operations.

8. IBM watsonx - Best For AI-Powered Business Automation

IBM watsonx is an enterprise AI platform that helps businesses automate customer interactions, analyze data, and create AI-driven workflows. It provides AI-powered chatbots, voice assistants, and machine learning models to improve customer service and business decision-making.

Watsonx is built for organizations needing custom AI solutions rather than pre-built chatbot platforms. It requires technical expertise to train and deploy AI models but offers deep-learning capabilities for enterprise automation. While it provides advanced AI features, its setup complexity and enterprise pricing make it more suited for large businesses.

Key Features

• AI-Powered Virtual Assistants: Automates customer service and business workflows.
• NLP and Machine Learning: Uses deep learning models to understand complex user queries.
• Integration with Enterprise Systems: Connects with CRM, ERP, and cloud platforms.
• Custom AI Model Training: Allows businesses to build and train AI models for specific needs.
• AI-Powered Data Analysis: Helps businesses process large datasets and gain insights.

Pros and Cons

Pros:

• Advanced AI capabilities for custom automation.
• Integrates with enterprise cloud platforms and business tools.
• Supports chat, voice, and data-driven AI solutions.
• Offers custom AI model training for specialized use cases.

Cons:

• Requires AI expertise and IT resources for implementation.
• Enterprise-level pricing makes it costly for smaller businesses.

Pricing

IBM watsonx follows a custom pricing model based on the AI services required. Businesses must contact IBM for a quote.

Best For

Large enterprises needing AI-powered business automation, customer service AI, and custom machine learning solutions. Best for banks, healthcare, and enterprises requiring AI-driven decision-making.

9. Haptik - Best For AI-Driven Customer Engagement

Haptik is a conversational AI platform that focuses on automating customer support, sales, and marketing interactions. It provides AI-powered chatbots, voice bots, and WhatsApp automation to help businesses engage with customers efficiently.

The platform is designed for companies needing AI-driven customer engagement across multiple digital channels. It offers pre-built industry-specific AI assistants for e-commerce, banking, travel, and healthcare. While Haptik excels in customer engagement, it lacks the depth of AI-powered business automation seen in enterprise-focused solutions.

Key Features

• AI Chatbots and Voice Bots: Automates customer interactions on web, mobile, and messaging apps.
• Business Automation: Handles customer queries and transactions directly on social media platforms.
• Sentiment Analysis: Detects customer emotions and adjusts responses accordingly.
• Pre-Built AI Assistants: Industry-specific bots for e-commerce, banking, and travel.
• AI-Powered Analytics: Provides insights into customer interactions and performance metrics.

Pros and Cons

Pros:

• Focuses on AI-driven customer engagement and automation.
• Pre-built AI assistants reduce development time.
• Strong integration with WhatsApp and messaging platforms.
• Provides customer sentiment analysis for better interactions.

Cons:

• Lacks deep AI-driven business automation features.
• Custom pricing makes cost evaluation difficult.

Pricing

Haptik follows a custom pricing model. Businesses need to contact sales for a quote.

Best For

Companies needing AI-powered customer engagement, chatbot automation, and WhatsApp business solutions. Best for e-commerce, banking, and travel industries focusing on AI-driven customer interactions.

10. Wotnot - Best For No-Code Chatbot Building

Wotnot is a no-code chatbot platform designed to help businesses automate customer interactions across multiple channels. It provides an easy-to-use visual chatbot builder, making it a great choice for companies that want to create AI chatbots without needing a developer.

The platform supports use cases like lead generation, customer support, and appointment booking, allowing businesses to handle queries on websites, WhatsApp, and other messaging apps. While it is highly accessible for small to mid-sized businesses, it may lack some advanced AI features found in enterprise-focused platforms.

Key Features

• No-Code Chatbot Builder: Allows businesses to create and customize chatbots using a simple drag-and-drop interface.
• Multi-Channel Support: Works on websites, WhatsApp, Facebook Messenger, and other messaging platforms.
• Live Chat Integration: Let human agents take over conversations when needed.
• AI-Powered Question Handling: Automates responses to common customer questions.
• Analytics Dashboard: Provides insights into chatbot performance and customer interactions.

Pros and Cons

Pros:

• Easy to use without coding skills.
• Supports multiple messaging platforms for better reach.
• Live chat integration ensures human assistance when needed.
• Affordable for small and mid-sized businesses.

Cons:

• Limited AI capabilities compared to advanced conversational AI platforms.
• May not be ideal for businesses needing deep AI-powered automation.

Pricing

Wotnot offers a free plan with limited chatbot interactions. Paid plans start at $99/month, with pricing increasing for additional features and usage.

Best For

Small to mid-sized businesses looking for a simple, no-code chatbot solution for customer support, lead generation, and appointment booking.

11. Gridspace - Best For AI-Powered Voice Agents

Gridspace specializes in AI-powered voice automation, offering real-time conversational AI agents that can handle customer calls, process transactions, and provide information without human intervention. It is designed for call centers, financial services, and healthcare industries that require fast and natural-sounding voice AI interactions.

The platform uses proprietary AI models to understand customer intent, provide responses, and even transfer calls when needed. While it excels at voice AI, it may not be the best choice for businesses focused solely on text-based chatbots.

Key Features

• AI Voice Agents: Handles real-time customer conversations over the phone.
• Call Automation: Automates call routing, appointment scheduling, and transactional calls.
• Speech Recognition: Uses AI-powered speech recognition for accurate understanding.
• Real-Time Call Monitoring: Allows businesses to track and analyze customer interactions.
• Compliance and Security: Meets industry security standards like PCI-DSS and HIPAA.

Pros and Cons

Pros:

• Specializes in AI-powered voice interactions.
• Supports real-time call handling and automation.
• Integrates with contact centers and enterprise systems.
• Offers security compliance for industries like finance and healthcare.

Cons:

• Limited support for text-based chatbots.
• Enterprise pricing may not be suitable for small businesses.

Pricing

Gridspace’s pricing plans start from $90/month which offers up to 10 hours of voice/month. Higher tier plans offer more hours of voice and there's custom pricing for enterprises.

Best For

Businesses needing AI-powered voice agents for customer service, call automation, and enterprise call centers. Best suited for finance, healthcare, and customer support operations requiring real-time voice AI.

Now that we’ve explored multiple conversational AI tools, let’s take a look at how you can pick the best one based on your needs.

How To Choose The Best Conversational AI Platform?

Choosing the right conversational AI platform depends on your business needs, industry, and customer expectations. The right tool should enhance customer experience, automate repetitive tasks, and integrate seamlessly with existing workflows. With so many options available, here are the key factors to consider before making a decision.

• AI Capabilities and Language Understanding: The best conversational AI should be capable of understanding natural conversations, handling multiple languages, and recognizing user intent accurately. Check if the platform offers pre-trained AI models, contextual awareness, and the ability to learn from interactions to improve over time.
• Real-Time Response and Voice AI Support: If your business needs instant customer engagement, look for a platform with real-time AI processing and voice AI support. Some platforms focus solely on chatbots, while others specialize in real-time voice AI agents for phone support, IVR automation, and sales interactions.
• Integration with Existing Business Tools: A conversational AI should integrate seamlessly with your CRM, customer support platforms, and third-party applications. Platforms with out-of-the-box integrations for Salesforce, Zendesk, HubSpot, and other business tools will save time and effort in implementation.
• Customization and Workflow Automation: Every business has unique workflows, so the AI platform should allow customization. Look for platforms that offer workflow automation, drag-and-drop builders, and custom AI model training to fit specific business needs. Some platforms also provide pre-built templates for common use cases like appointment scheduling and lead qualification.
• Scalability and Pricing Flexibility: AI adoption should grow with your business. Ensure the platform can handle increasing user interactions without performance issues. Pricing should be transparent, with options for free trials, pay-as-you-go models, or enterprise-level plans based on usage.

Finding the best conversational AI depends on your goals—whether it’s automating customer support, enhancing sales interactions, or improving engagement with real-time AI. Prioritize AI accuracy, integration capabilities, and workflow flexibility to ensure you choose a platform that delivers long-term value.

Final Thoughts

Conversational AI platforms are essential for businesses looking to improve customer interactions, automate tasks, and increase efficiency. When choosing a conversational AI, consider its ability to handle real-time conversations, its integration capabilities, and how well it aligns with existing workflows.

Some platforms specialize in text-based chatbots, while others excel in AI-driven voice assistants. Scalability and ease of use also play a key role in ensuring a smooth implementation. For those looking for an AI solution with real-time voice automation, workflow templates, and seamless integration, Smallest AI offers a powerful option.

Try Smallest AI for free and see how AI-powered conversations can enhance customer experience and business efficiency!

FAQs

1. What is a conversational AI platform?

A conversational AI platform is software that enables businesses to automate customer interactions through AI-driven chatbots or voice assistants. These platforms use natural language processing (NLP) and machine learning to understand, respond, and improve customer communication across different channels.

2. How do conversational AI platforms improve customer service?

Conversational AI platforms reduce response times, automate repetitive queries, and provide 24/7 support. They can handle common customer inquiries, assist with purchases, book appointments, and even escalate complex issues to human agents when needed.

3. What industries benefit the most from conversational AI?

Businesses in e-commerce, healthcare, banking, SaaS, and customer service see the most impact from conversational AI. These industries rely on high customer engagement and fast response times, making AI-driven automation an effective way to improve customer experience.

4. How do conversational AI platforms integrate with business tools?

Most platforms offer pre-built integrations with CRMs, helpdesk software, and communication tools like Salesforce, Zendesk, HubSpot, and Slack. Some also provide APIs for custom integrations, allowing businesses to connect AI with their existing systems.