Toma
AI Voice Agents for Dealerships at Scale
AI Voice Agents
Toma is a leading ai call center software platform purpose-built for automotive dealerships, sales teams, and customer-centric enterprises seeking to automate and optimize inbound and outbound communications. Leveraging advanced call center ai software, Toma delivers ultra-low latency, natural-sounding AI phone agents that handle appointment scheduling, lead qualification, and customer inquiries across voice, SMS, and chat channels. As one of the best ai call center software solutions, Toma is trusted by top automotive groups to protect revenue, reduce missed opportunities, and streamline operations.
Designed for scalability and deep industry integration, Toma is recognized as the best ai call center software for sales teams and automotive dealerships, with growing adoption in real estate and insurance. Its generative ai call center software pipeline combines speech-to-text (STT), large language models (LLMs), and text-to-speech (TTS) to deliver context-aware, personalized conversations. Toma stands out in ai call center software reviews for its robust integrations, customizable workflows, and proven ROI, making it a top choice for organizations seeking the best ai powered call center software or even free ai call center software trials.
Quick facts
Website
toma.com
Category
AI Voice Agents
Primary Use Case
Automated voice agents for automotive dealerships, sales teams, and customer service operations.
API Availablity
API available for integrations and workflow automation.
Typical Users
Automotive dealerships, sales teams, real estate agencies, insurance providers, enterprise customer support teams.
Pricing Model
Subscription-based (contact sales for details); free trial available.
What
Toma
Does
Toma's ai call center software operates through a technical pipeline: incoming calls are transcribed using speech-to-text (STT), processed by a large language model (LLM) for intent recognition and response generation, and then converted back to natural speech via text-to-speech (TTS). This enables real-time, context-aware conversations that automate scheduling, lead qualification, and customer support.
Developers typically build:
- AI phone agents for inbound/outbound sales and service
- Automated appointment scheduling and reminders
- Lead qualification and routing workflows
- Recall and campaign management for automotive
- Multi-channel (voice, SMS, chat) customer engagement
- Custom integrations with DMS, CRM, and telephony systems
Key Features
Ultra-Low Latency Voice AI
Toma delivers sub-second response times for natural, real-time conversations, ensuring seamless customer experiences and high adoption rates.
Deep Dealership Integrations
Integrates natively with leading DMS, CRM, and telephony platforms (e.g., CDK Global, Dealertrack, Xtime, RingCentral) for end-to-end workflow automation.
Customizable AI Agents
Developers can tailor voice, tone, and workflow logic to match dealership preferences, creating one-size-fits-one agents that mimic top-performing staff.
Automated Follow-Ups & Reminders
Automates SMS and voice reminders for appointments, and instantly follows up on dropped or missed calls to maximize conversion opportunities.
Contextual Escalation & Safeguards
AI agents detect complex or sensitive scenarios and escalate to human staff with full context, ensuring no customer need is overlooked.
Common Use Cases
Automotive Service Scheduling
Dealerships automate inbound service appointment booking and reminders, reducing missed calls and increasing bay utilization.
Sales Lead Qualification
AI phone agents qualify and nurture inbound sales leads, routing high-potential prospects to sales teams for faster conversion.
Recall Campaign Management
Automates customer outreach for vehicle recalls, schedules service, and tracks campaign ROI for compliance and revenue growth.
Automated Follow-Ups & Reminders
Real estate agencies use Toma to answer property inquiries, schedule showings, and route leads to agents 24/7.
Insurance Claims Intake
Insurance providers deploy AI call center software to intake claims, answer policy questions, and escalate complex cases to adjusters.
Insurance Claims Intake
Insurance providers deploy AI call center software to intake claims, answer policy questions, and escalate complex cases to adjusters.
Alternatives
Smallest AI
Visit
AGI agents under 10B parameters for ultra-fast, accurate speech and text conversations.
Scale to billions of enterprise interactions with minimal latency
Frequently Asked Questions
What LLMs and AI models does Toma support?
Toma uses proprietary AI models optimized for automotive and sales workflows, with support for integration to industry-standard LLMs (such as OpenAI) via API for advanced customization.
How does Toma integrate with dealership and telephony systems?
Toma offers native integrations with major DMS, CRM, and telephony platforms including CDK Global, Dealertrack, Xtime, RingCentral, and more, enabling seamless workflow automation and data sync.
What is the pricing model for Toma's AI call center software?
Toma operates on a subscription-based pricing model tailored to dealership size and usage, with a free trial available. Contact sales for detailed pricing and enterprise options.
How does Toma ensure quality and compliance in customer interactions?
Toma features contextual escalation, transfer clawback, and SOC 2 Type II compliance to ensure customer needs are met and sensitive scenarios are handled by human staff when necessary.
