Order status & tracking
Answer "where's my order?" with live shipping and tracking details.
Problem Area
Every unanswered call is a cart someone abandons.
Shoppers call about orders, returns, and products and they expect fast answers. When no one picks up, they give up or dispute the charge.
Support gets buried in the basics
Support staff spend all day on “where’s my order?” and simple return requests.
Volume spikes you can’t staff for
Sales, holidays, and launches flood the lines all at once.
Slow answers cost you sales
Shoppers won’t wait they abandon the cart or ask for a refund.
With Smallest AI
More carts saved. More questions answered. Less time on the phone.
Smallest Agent works every shopper touchpoint, from a pre-purchase question to a return so customers get instant answers.
Answer every call, instantly
Pick up every call 24/7, across 30+ languages, with no hold time.
Handle the high-volume basics
Order status, returns, and product questions resolved without an agent.
Scale through peak season
Sales and launches handled without scrambling to staff up.
Turn returns into exchanges
Offer swaps and options that keep the sale instead of losing it.
Keep records clean
Every call transcribed, summarized, and logged to your helpdesk.
Retail and e-commerce solutions
One agent for every retail and e-commerce conversation.
Returns & exchanges
Start returns, send prepaid labels, and set up exchanges in one call.
Product questions
Answer sizing, materials, and how-to questions before and after purchase.
Cancellations & changes
Cancel or edit an order while it's still in the window.
Delivery & restock alerts
Place delivery-update and back-in-stock notification calls.
Call logging to helpdesk
Transcribe and summarize every call into your helpdesk.
Enterprise-grade controls
Built-in features that offer full control over the Agent
Integrate with your existing retail systems and deploy AI voice agents across phone, web, and messaging channels all from one platform.
Certified and compliant
Your data, secure with Enterprise Security
Built for the most security-conscious enterprises. We meet the world's most rigorous standards so you can build and deploy with confidence.
Zero Data Retention
Keep conversations private with zero data retention and automatic PII and PCI redaction.
Data Residency Option
Control where your data is processed and stored.
Build it your way
Start building Smallest Agents for e-commerce today
Start on web
Choose from over 16 languages
Clinic Bot
Hi can you reschedule my appointment to 11am tomorrow?
No worries, let me check the availability.
Checking calendar.....
The appointment is rescheduled for 11 am tomorrow.
Will I get a message regarding confirmation? Also can you give me a reminder call tomorrow before the appointment ?
Confirmation message should reach your registered number shortly
A reminder call before your appointment has been set up. Is there anything else I can help with?
Build with API
Every interaction sounds natural-whether it's one call or ten thousand.
Frequently
asked questions
What can an AI voice agent do for an online store?
Can AI voice agents handle peak-season call spikes?
How will AI transform customer service in retail and e-commerce?
Can it integrate with Shopify or my e-commerce platform?