Our AI medical answering service answers patients on the first ring, schedules and reschedules visits, answers office questions, and sends urgent calls to your on-call team. It picks up for clinics and practices when your front desk is busy or closed.
What your medical answering service handles
Patients get an answer every time, and your front desk gets fewer interruptions.
Hear the voices
Thanks for calling the clinic. Are you calling to book, change, or ask about an appointment?
249 voices
Across 31 languages, with every sample generated by Lightning TTS.
Browse all voices
Live in four steps
Everything below is set up in the Atoms dashboard or through the API.
Answering service for doctors and practices of every size
Cover the patient calls your front desk can't get to.
AI medical answering service vs traditional medical answering services
How an AI answering service compares with live medical operators and voicemail.
| AI medical answering service | Live medical answering service | Voicemail | |
|---|---|---|---|
| Answers every call | Yes, on the first ring | Depends on staffing | No one answers |
| Nights and weekends | Yes, 24/7 | Depends on plan | Messages wait until morning |
| Books appointments | Yes, through your scheduling system | Often, manually | No |
| Urgent calls | Transfers to your on-call line | Pages the on-call provider | Patient waits for a callback |
| HIPAA | HIPAA compliant | Varies by provider | Depends on your phone system |
| Pricing | See agent pricing | Per minute or per call | Free |
Works with your phone system
How an AI answering service compares with live medical operators and voicemail.
Rent a number
Pick a number and go live, with nothing to set up.
Bring your own number
Keep the numbers your customers already know.
Frequently asked questions
What is a medical answering service?
Is it HIPAA compliant?
Can it book appointments in our scheduling system?
How does it handle urgent calls?
Does the agent give medical advice?
Which languages can it speak with patients?