A conversational AI IVR that understands callers in plain speech, answers common questions, and routes each call to the right team.
What your AI IVR handles
Callers speak naturally, and every call ends up in the right place.
Hear the voices
Thanks for calling. You can say billing, appointments, or support.
249 voices
Across 31 languages, with every sample generated by Lightning TTS.
Browse all voices
Live in four steps
Everything below is set up in the Atoms dashboard or through the API.
An IVR for every kind of caller
Route calls by what callers say, whatever your business.
AI IVR vs traditional IVR
How a conversational IVR compares with touch-tone menus and live operators.
| AI IVR | Touch-tone IVR | Live operator | |
|---|---|---|---|
| How callers choose | Say it in their own words | Press keys through a menu | Tell a person |
| Available 24/7 | Yes | Yes | Depends on staffing |
| Answers common questions | Yes, from your knowledge base | Recorded messages only | Yes |
| Changing the menu | Edit the agent in the dashboard | Often needs a vendor or IT change | Retrain staff |
| Setup time | Within 5 minutes to start | Days to weeks | Days to weeks |
| Pricing | See agent pricing | Varies by vendor | Staff costs |
Works with your phone system
How a conversational IVR compares with touch-tone menus and live operators.
Rent a number
Pick a number and go live, with nothing to set up.
Bring your own number
Keep the numbers your customers already know.
Frequently asked questions
What is a conversational IVR?
How is an AI IVR different from a traditional IVR?
Can I keep my existing phone numbers?
Can the AI IVR transfer calls to a department?
How long does it take to replace my IVR?
Which languages does the AI IVR speak?