Collections compliance at scale
A practical guide to building collections voice agents with clear disclosures, calling limits and audit trails. Explore the US and India regulatory landscape and lessons from Kogta Financial’s deployment.
Who’s this book for?
Collections, compliance and operations leaders at lenders, NBFCs and debt-servicing teams in the US and India who are evaluating automated borrower calls.
What will you learn?
Learn how to separate compliance instructions from campaign rules, define post-call checks and route disputes or hardship to a human. See how Kogta Financial put the approach into production.
How can you use it?
Plan a focused collections pilot: choose one account segment, review the script with counsel, set calling windows and attempt limits, and monitor exceptions before expanding.