AI Contact Center

Run a Full Contact Center. Without the Headcount.

Inbound and outbound calls at enterprise scale- with sub-200ms latency, real-time transcription, and voice agents that resolve issues without escalation.

Contact Sales

See It In Action

The AI Contact Center Built for Enterprise Scale

See What Business Owners Say About Us

Intelligent Routing

The AI qualifies intent, gathers context, and routes complex issues to the right human agent — with full conversation history attached.

Smallest AI provides the highest quality of speech agents for automating our highly complex payment contact centres”

Harinder Thakar

Co-founders | Riverline

Smallest AI gives us the lightning fast high quality voices and also helped us build a custom SLM for our in-app voice assistant for Flights

Satish Mani,

CTO | Make My Trip

Artificial Intelligence Call Center Analytics

Real-time dashboards, call transcripts, sentiment analysis, and resolution tracking. Know exactly how your contact center AI is performing.

The Problem

The Real Cost of a Missed Call.

Your Contact Center Is Costing You Too Much to Scale

Every call is different depending on who picks up.
Legacy IVR systems frustrate callers
Agent hiring, training, and turnover costs are relentless

Your agents are stretched thin, and your clients feel the delays.
Compliance and documentation tasks are manual, slowing you down.
Inconsistent agent quality leads to inconsistent customer experience

How we solve it

Contact Center Automation That Actually Works

Available 24/7
Handle 10 or 100,000 simultaneous calls with the same consistent quality. No queues. No busy signals
Stay on Top of Queries
Automate FAQs, order status, appointment booking, password resets, payment collection, and more — without a single human agent.
Intelligent Routing
The AI qualifies intent, gathers context, and routes complex issues to the right human agent — with full conversation history attached.
Call Insights
Easily track call attempts and calls picked all in one simple and intuitive dashboard.
Escalate to Humans
For high-touch queries, seamlessly switch to a human agent—ensuring no friction in the buyer's journey.

Available 24/7
Handle 10 or 100,000 simultaneous calls with the same consistent quality. No queues. No busy signals
Stay on Top of Queries
Automate FAQs, order status, appointment booking, password resets, payment collection, and more — without a single human agent.
Intelligent Routing
The AI qualifies intent, gathers context, and routes complex issues to the right human agent — with full conversation history attached.
Call Insights
Easily track call attempts and calls picked all in one simple and intuitive dashboard.
Escalate to Humans
For high-touch queries, seamlessly switch to a human agent—ensuring no friction in the buyer's journey.

Available 24/7
Handle 10 or 100,000 simultaneous calls with the same consistent quality. No queues. No busy signals
Stay on Top of Queries
Automate FAQs, order status, appointment booking, password resets, payment collection, and more — without a single human agent.
Intelligent Routing
The AI qualifies intent, gathers context, and routes complex issues to the right human agent — with full conversation history attached.
Call Insights
Easily track call attempts and calls picked all in one simple and intuitive dashboard.
Escalate to Humans
For high-touch queries, seamlessly switch to a human agent—ensuring no friction in the buyer's journey.

Contact Center AI in Numbers

Contact Sales

What teams see after deploying Smallest AI for their support.

Reduction in average handle time

After deploying contact center AI

Reduction in average handle time

After deploying contact center AI

Of all tier-1 contacts fully resolved by AI

With no human escalation

Of all tier-1 contacts fully resolved by AI

With no human escalation

Cost reduction

vs. traditional call center staffing models

Cost reduction

vs. traditional call center staffing models

Why Smallest.ai Over Other Competitors?

Industry-Leading Speech AI: Fast, Accurate, Multilingual, and Easy to Integrate

Faster than the Competiton

Fast enough that callers never notice a pause. Our agents respond in under 200ms- the threshold for natural, human-feeling conversation

Built for Precision

Our voice models handle complex acronyms and numbers, such as credit cards and phone numbers, with great pacing and intonation.

Data remains secure on your custom hardware.

Safeguard your secrets exactly where they should be. Rest assured, no data ever escapes the inference hardware.

Integration with Legacy Systems

Easier integration with existing legacy software, hardware, and data pipelines, common in industries like manufacturing or banking.

Smallest enhances customer experiences significantly.

Quickly launch voice agents and chat with our sales team to enhance your customer relationships.

Trusted by 100+ Companies

Contact Sales

Fill in the details below and we'll get back to you shortly

Smallest enhances customer experiences significantly.

Quickly launch voice agents and chat with our sales team to enhance your customer relationships.

Trusted by 100+ Companies

Contact Sales

Fill in the details below and we'll get back to you shortly

Smallest enhances customer experiences significantly.

Quickly launch voice agents and chat with our sales team to enhance your customer relationships.

Trusted by 100+ Companies

Contact Sales

Fill in the details below and we'll get back to you shortly

Have more questions? Contact our sales team to get the answer you’re looking for

Answer to all your questions

What is contact center AI and how is it different from IVR?

Contact center AI uses large language models and neural voice synthesis to hold real, dynamic conversations — understanding caller intent, asking follow-up questions, and resolving issues end-to-end. Traditional IVR follows rigid menu trees.

Can an AI call center fully replace human agents?

For tier-1 inquiries -FAQs, status checks, bookings, basic troubleshooting - yes. For complex, sensitive, or escalated issues, the AI routes to human agents with full context.

What is contact center automation?

Contact center automation uses AI to handle routine call types without human agents-reducing costs, improving response times, and ensuring consistent quality across every interaction

What happens when a caller needs a real person?

You define your escalation rules. When a call needs human attention, the agent can route it to the right team member with full call context- so they're never walking in blind.

How does your AI contact center handle sensitive or regulated industries?

Smallest.ai is SOC 2 Type II certified and HIPAA-ready. All calls are encrypted end-to-end. We support compliance-specific call flows for healthcare, finance, and collections.

Run a Full Contact Center. Without the Headcount.

Run a Full Contact Center. Without the Headcount.

Run a Full Contact Center. Without the Headcount.

The AI Contact Center Built for Enterprise Scale

Intelligent Routing

Harinder Thakar

Satish Mani,

Artificial Intelligence Call Center Analytics

The Real Cost of a Missed Call.

Contact Center Automation That Actually Works

Contact Center Automation That Actually Works

Available 24/7

Stay on Top of Queries

Intelligent Routing

Call Insights

Escalate to Humans

Available 24/7

Stay on Top of Queries

Intelligent Routing

Call Insights

Escalate to Humans

Available 24/7

Stay on Top of Queries

Intelligent Routing

Call Insights

Escalate to Humans

Contact Center AI in Numbers

Why Smallest.ai Over Other Competitors?

Faster than the Competiton

Built for Precision

Data remains secure on your custom hardware.

Integration with Legacy Systems

Smallest enhances customer experiences significantly.

Contact Sales

Smallest enhances customer experiences significantly.

Contact Sales

Smallest enhances customer experiences significantly.

Contact Sales

Answer to all your questions